We ship with DHL and DHL Express, within Switzerland with Swiss Post – always insured and with tracking. All options per country are listed on our Shipping & Taxes page.

That depends on your country and delivery method. You’ll find an overview of all costs on our Shipping & Taxes page – the exact amount for your address is shown at checkout.

Standard delivery takes 2–3 business days in Germany and Switzerland and 2–5 in the rest of Europe – express is faster. All delivery times are listed on our Shipping & Taxes page.

As long as your order hasn’t been packed yet, we’re happy to adjust or cancel it for you.
Simply send us an email with your order number and request to info@alemi-zurich.com.

Once you receive your shipping confirmation, your order is already on its way to you – unfortunately, changes are no longer possible at that stage.

As soon as your package is on its way, we’ll send you a shipping confirmation by email with your personal tracking number. Please keep in mind that tracking updates may take up to 24 hours.

No worries – first take a quick look in your spam folder and check that your email address was entered correctly. If your payment didn’t go through, no order was created: simply try again or choose a different payment method. Still stuck? Write to us at info@alemi-zurich.com– we’re happy to help.

No, you can also order as a guest. With an account, you can see all your orders at a glance. Sign up for our newsletter and get 5% off your first order.

Can’t find your favorite item in stock? No worries – just use the ‘Back in Stock’ reminder on the product page.
We’ll email you automatically as soon as it’s available again.

Orders to the EU, Switzerland, Liechtenstein, the UK and the USA arrive with all taxes and import duties included. For all other countries, duties and taxes may be charged on delivery. More details

You can return your order within 30 days of delivery via our return portal. Step-by-step instructions are on our Returns & Refunds page. If your item is wrong or damaged, please email us at info@alemi-zurich.com.

As a sustainable company, we do not offer free returns – a small fee helps reduce unnecessary returns. The fee for your country is listed on our Returns & Refunds page. In our stores in Zurich and Munich, returns are free of charge.

Yes – returns in our stores in Zurich and Munich are free of charge. Just bring your order number. Store addresses & opening hours

To make your shopping experience easy and secure, we offer a wide range of payment options:

• Credit cards: MasterCard, VISA, Maestro, American Express
• Digital payments: PayPal, Apple Pay, Google Pay, TWINT
• Instant bank transfer via Klarna

Every ALEMI bag is designed in Zurich and handcrafted from Italian leather in our small family-run atelier in Varese, Northern Italy, by a team of around 15 artisans. More about our craftsmanship.

Every bag arrives in its dust bag and an additional premium paper bag – beautifully packaged and ready to be given as a gift.

What matters is the maximum laptop size, not the screen size in inches. You’ll find the dimensions of all models side by side on our comparison page.

Yes – we offer digital gift cards in amounts of €25, €50, €100, €200 and €500 (or in your local currency).

Once you’ve completed your purchase, the gift code will be sent to you by email and can be redeemed right away or whenever you like.

Personalized orders are possible in select cases.
If you’d like a custom ALEMI piece, just email us at info@alemi-zurich.com

Yes – starting from 50 pieces, we create customized products for businesses, perfect as gifts for clients, employees or special events. Learn more about our offer here.

With proper care, your ALEMI bag will stay by your side for years to come. Discover our care tips here.

We offer a repair service for all ALEMI products. If your case is covered by warranty, the repair is free of charge; for all other repairs, we’ll gladly send you an individual cost estimate. More about our repair service.

Yes – all ALEMI products come with a statutory warranty of two years, covering material or production defects not caused by normal use. Please note: items from the Second Love Sale are excluded from the warranty.

If you have any questions about our products or services, feel free to email us at info@alemi-zurich.com. We usually reply within 24 hours from Monday to Friday. On weekends, it may take a little longer.

Alternatively, you can reach us by phone Monday to Friday from 11:00–16:00 (CET):
+41 43 883 31 85

For collaboration or press inquiries, please contact: marketing@alemi-zurich.com

Order online – or experience our bags in person in our stores in Zurich and Munich. Addresses and opening hours: Our Stores.