We offer flexible delivery options to make sure your ALEMI order arrives in the way that suits you best. You can find all details about shipping methods, costs and delivery times here.

Shipping costs vary depending on your destination and chosen delivery method. You’ll find a clear overview here.

Delivery times depend on the shipping method you choose. You’ll find a detailed overview of all delivery times here.

As long as your order hasn’t been packed yet, we’re happy to adjust or cancel it for you.
Simply send us an email with your order number and request to info@alemi-zurich.com.

Once you receive your shipping confirmation, your order is already on its way to you – unfortunately, changes are no longer possible at that stage.

As soon as your package is on its way, we’ll send you a shipping confirmation by email with your personal tracking number. Please keep in mind that tracking updates may take up to 24 hours.

Can’t find your favorite item in stock? No worries — just use the ‘Back in Stock’ reminder on the product page.
We’ll email you automatically as soon as it’s available again.

For orders outside Switzerland and the EU, customs duties or import fees may apply depending on the destination country. We cover all duties and import fees for shipments to the USA and the UK (Delivery Duty Paid).

Please note: Any additional charges are your responsibility, and in case of a return you may need to request a refund directly from your customs office. To avoid surprises, we recommend checking with your local customs authorities before placing your order.

All details about our return policy and how it works can be found here.

As a sustainable company, we do not offer free returns. You can find an overview of return shipping costs here.

To make your shopping experience easy and secure, we offer a wide range of payment options:

• Credit cards: MasterCard, VISA, Maestro, American Express
• Digital payments: PayPal, Apple Pay, Google Pay
• Instant bank transfer via Klarna

Yes – we offer digital gift cards in amounts of €25, €50, €100, €200 and €500.
Once you’ve completed your purchase, the gift code will be sent to you by email and can be redeemed right away or whenever you like.

Personalized orders are possible in select cases.
If you’d like a custom ALEMI piece, just email us at info@alemi-zurich.com

Yes – starting from 50 pieces, we create customized products for businesses, perfect as gifts for clients, employees or special events.
Learn more about our offer here.

With proper care, your ALEMI bag will stay by your side for years to come. Discover our care tips here.

We’re happy to offer a repair service for all ALEMI products. If your case is covered by warranty, the repair is free of charge. For all other repairs, we’ll gladly provide you we will be happy to provide you with an individual cost estimate. Find more details about our repair service here.

Yes – every ALEMI product is covered by a two-year legal warranty. This includes material and workmanship defects not caused by normal wear and tear.

If you have any questions about our products or services, feel free to email us at info@alemi-zurich.com. We usually reply within 24 hours from Monday to Friday. On weekends, it may take a little longer.

Alternatively, you can reach us by phone Monday to Friday from 11:00–16:00 (CET):
+41 43 883 31 85

For collaboration or press inquiries, please contact: marketing@alemi-zurich.com

Order our bags easily online – or experience them in person at our Zurich store:

ALEMI Store Zurich
Storchengasse 6, 8001 Zurich

Opening hours:
Mon–Fri: 10:00 – 18:30
Sat: 10:00 – 18:00