To make sure your ALEMI order reaches you the way that works best, we offer flexible shipping options:

• Standard shipping: Delivered by DHL or a trusted local partner
• Express shipping: Faster delivery with DHL Express

For shipments outside the EU, we use DHL Express only — so your order arrives safely and without delay.

Every order is shipped as an insured parcel with tracking details. Orders placed Monday to Friday before 10 am (CET) are processed the same day.

For Switzerland: All orders are shipped via Swiss Post as insured parcels with tracking information. Orders placed Monday to Friday before 9:00 a.m. (CET) are processed the same business day.

As soon as your order is on its way, you’ll receive a shipping confirmation with your tracking number by email. Please keep in mind that tracking updates may take up to 24 hours.

Shipping costs depend on your chosen delivery method and destination. Here’s a quick overview:

Germany
Standard: 1–3 business days | Free
Express: 1–2 business days | €15

Switzerland
Standard: 2-3 business days | Free
Express: 1-2 business days | 15 CHF

Austria
Standard: 2–5 business days | Free
Express: 1–3 business days | €25

Belgium, Netherlands
Standard: 2–5 business days | €10
Express: 1–3 business days | €20

France, Luxembourg
Standard: 2–5 business days | €12
Express: 1–3 business days | €20

Rest of EU
Standard: 1–5 business days | €12–25
Express: 2–4 business days | €25–35

Rest of Europe (if customs duties apply)
Express: 2–5 business days | €30–70

USA, UK
Express: 2–5 business days | Free

International
Express: 2–5 business days | €45–70

There are no customs duties or import fees within Switzerland and the EU.

For orders shipped outside these regions, extra charges may apply depending on the destination.

We cannot cover these costs, except for the USA and UK — where we take care of all customs duties and import fees for you (Delivery Duty Paid).

Please keep in mind: In all other countries, you are responsible for any additional fees. For returns, you may need to request a refund directly from your customs office.

To avoid surprises, we recommend checking with your local authorities before ordering